8 stories
Is your support team just scratching the surface with AI? Discover why 90% miss the real revolution and how deep AI integration drives quality support.
Uncover how one energy giant tamed technical debt with a secret weapon: a clear roadmap & dashboard. See how to finally fix unseen inefficiencies & reignite growth.
Support teams drive 2026 digital transformation. Learn why customer service is the AI gatekeeper for scaling AI across your business.
Struggling with AI in customer service? Discover why 90% fail digital transformation & how to join the 10% succeeding with full AI integration.
Pinterest pivots to AI, cutting 15% staff as stock dips. See how their personalized content push and AI focus are reshaping the platform.
Discover the AI Teammate revolution: one agent for every department. Scale flexibly across sales, support, and more with integrated, multi-channel AI.
AI is evolving past chatbots. Discover how AI agents are here to execute tasks & reshape business. Learn about the shift from bots to agents.
BCG experts reveal how AI agents are driving massive value creation. Explore the next wave of #AI & #GenAI innovation now.
